CXO Spectrum

Editorial Staff

Enterprises Choose Top RPA Tools

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More than 1,000 anonymous enterprise users of Robotic Process Automation tools named the top 2 RPA tools in the July 2019 Gartner Peer Insights Customer Choice Awards.

  • Datamatics: As of October 9, 2019 Datametics has 156 end user reviews for the past 12 months and an average score of 4.6 out of 5. Datamatics says its RPA product TruBot is a versatile, multi-skilled bot that allows business users without any programming knowledge to design a bot at the click of a button. It automates a range of simple as well as complex processes. TruBot has 3 advance platforms: 1. TruCap+ (Intelligent Data Capture Solution) 2. TruBot Neuro (RPA + AI) 3. TruBot Analytics (Analytical dashboard to monitor the efficiency and effectiveness of your RPA program) Datamatics (www.datamatics.com), is a global IT & BPM company that provides Intelligent Solutions for data driven businesses to increase productivity and enhance customer experience.
  • UiPath: As of October 9, 2019 UiPath has 980 reviews and an average score of 4.6. UiPath says it is leading the “automation first” era – championing one robot for every person, delivering free and open training and collaboration, and enabling robots to learn new skills through AI and machine learning. Led by a commitment to bring digital era skills to more than a million people, the company’s enterprise Robotic Process Automation (RPA) platform has already automated millions of repetitive, mind-numbing tasks for business and government organizations all over the world, improving productivity, customer experience, and employee job satisfaction. Recently named by Comparably as the 6th happiest place to work and the 11th best company culture among large businesses, UiPath is one of the fastest growing and highest-valued AI enterprise software companies worldwide.

Gartner Survey Reveals Top Brand Challenges

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Gartner analyst Ewan McIntyre says marketing budgets have dropped below 11% of company revenue for the first time since 2014.

Fifty-eight percent of marketing leaders believe brand is a critical driver of buyer behavior for prospects, and 65% believe it is a critical driver of buyer behavior for existing customers, according to Gartner, Inc. However, the Gartner Brand Strategy and Innovation Survey 2019 revealed that 35% of marketers struggle with managing a global brand (see Figure 1).

“Managing a global brand is a complex, multidimensional task,” said Chris Ross, vice president analyst at Gartner. “Even brands that may not see themselves as global are operating in a more tightly connected global ecosystem. As a result, the challenges of being a global brand extend to a large number of marketing leaders today.”

Many marketing leaders also express frustration about keeping the brand relevant and aligned to the changing needs and interests of their target audiences, while demonstrating their brand is tuned in with what is happening in the world.

“Brand relevance and resonance can be extremely fluid based on a polarized marketplace, new disruptive business models and ever-changing consumer requirements,” Mr. Ross said. “Marketers who want to stay relevant must be highly attuned to their customers, competitors and larger cultural and economic trends.”

Marketers are also challenged with accurately tracking their brand investments. Despite technology advancements and the creation of more sophisticated attribution models, not every brand expenditure can be precisely valued.

To overcome these challenges and improve brand performance, Gartner recommends that marketing leaders:

  • Watch for new competitors launching in other parts of the world, and be aware of regional or cultural trends that may impact their category or products — no matter their size or reach. Marketers must find the right balance between maintaining brand consistency while also being responsive and adaptive to individual market needs.
  • Commit to the ongoing pursuit of relevance by actively monitoring the marketplace to remain tuned into the trends, preferences and cultural factors that shape the collective mindset. It is important marketers have a pulse on how their brands resonate across the environment via their own research, customer insights and diligent measurement and observation of the impact of brand activities.
  • Measure every brand investment possible, but be open about what can’t be measured. It is critical that marketers be equally ambitious about quantifying brand initiatives and realistic about brand spending that cannot be easily assessed.

Forrester Lists Top Endpoint Security Solutions

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Forrester published its Wave on endpoint security solutions. The firm reports that CrowdStrike, Trend Micro, Symantec, Microsoft, Sophos, Kaspersky, and Check Point are Leaders; ESET, McAfee, Carbon Black, Bitdefender, and BlackBerry Cylance are Strong Performers; and Cisco, Palo Alto Networks, and FireEye are Contenders.

The firm reports “As legacy technology becomes outdated and less effective, improved behavioral protection will dictate which providers will lead the pack. Vendors that can provide strong behavioral protection across multiple OSes, combined with risk-based security policies, position themselves to successfully deliver a strong frontline of endpoint defense to their customers.”

IDC Says Global Wearable Device Shipments Grew 85.2% in the Second Quarter

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Global wearable device shipments grew 85.2% in the second quarter of 2019 (2Q19) as shipments totaled 67.7 million units according to new data from the International Data Corporation (IDC) Worldwide Quarterly Wearable Device Tracker. Earworn devices (hearables) were among the fastest growing categories, capturing 46.9% of the overall wearables market during the quarter, up from 24.8% a year ago. Driving that growth was a slew of new products and consumers who purchased their second wearable, a hearable, to use in parallel with existing watches or wrist bands.

“The growing popularity of the hearables segment is forcing existing brands to reconsider past designs when launching new products, as evident in Samsung’s popular Galaxy Buds, while also attracting new brands to market,” said Jitesh Ubrani research manager for IDC Mobile Device Trackers. “And though it’s still early days, the market is showing signs of emerging subsegments such as hearables dedicated to sports from the likes of Jabra, premium hearables from companies such as Bose, and ones dedicated to hearing loss such as those from Nuheara.”

“What has been driving the hearables market is the experience,” added Ramon T. Llamas, research director, Wearables. “Quality audio is still the hallmark of hearables, but additional features – ranging from adjusting audio to smart assistants and health and fitness – increase their value and utility. As prices come down and more features come on board, this next generation of hearables will become the new normal for earphones.”

Hearable Company Highlights

Apple led the market for hearables by capturing 50.2% share during the quarter. New products such as the refreshed AirPods and the latest from the Beats lineup helped the company grow 218.2% compared to last year. With the iPhone business facing challenges, Apple’s wearables business, particularly the popularity of the AirPods, is helping the company once again become the de facto standard though this time it’s for hearables.

Samsung, thanks to its self-branded devices and the JBL brand, captured the second position during the quarter. The highly publicized Galaxy Buds were one of the company’s most popular pair of hearables as the pair was bundled with the purchase of Samsung’s latest smartphone. Additionally, the JBL Tune 500BT managed to capture a large share as the low price and wide availability helped move a lot of volume.

Xiaomi’s AirDots (amongst other models) helped the company capture the third position. Though the company primarily sells its hearables in China, Xiaomi has already started to make inroads in other markets such as Europe and the Middle East with its smartphones and wrist bands. IDC expects Xiaomi to follow suit with its hearables.

Bose, a company with a long history of headphones and other audio products, ranked fourth in this market. The company’s long lineage in audio and premium offering has helped set the company apart from the remainder of the pack. The QC35ii and the SoundSport Free were two of its most popular products during the quarter. The latest Headphones 700 and upcoming Earbuds 500 should help the company maintain momentum in the upcoming quarters.

ReSound, the parent company of Jabra, rounded out the top 5 with 5.1% share and 132.9% growth. Jabra’s Elite Active 65t have been extremely popular as an alternative to Apple’s AirPods and have also been promoted heavily on Amazon’s store, allowing the company to pitch itself as a strong consumer brand in addition to its preexisting headset business that is targeted at office workers. At IFA 2019, Jabra announced the next version of the Elite Active series, which helps modernize the hearables and should provide healthy competition for others on the list.